TERMS & CONDITIONS

Last updated: 12 October 2026

These Terms & Conditions ("Terms") govern your use of the MyMeTime website and mobile application (together, "MyMeTime", "we", "us"). By creating an account or using MyMeTime you agree to these Terms. If you do not agree, please do not use the service.

1. Eligibility

MyMeTime is an AI companion service intended for adults. You must be at least 18 years old (or the age of majority in your country, if higher) to create an account. By using MyMeTime you confirm that you meet this requirement.

2. Your account

• You are responsible for keeping your login details safe and for all activity under your account.
• One person may hold one account. Accounts cannot be shared, sold or transferred.
• Keep your email address accurate — receipts, refund notices and plan reminders are sent there.
• You can delete your account at any time from within the app or by contacting support.

3. The service

MyMeTime lets you chat with AI companions, create and customise companions, send virtual gifts and use voice features. Companions are artificial intelligence, not real people. Conversations are generated automatically and may be inaccurate, incomplete or unsuitable; they are for entertainment and companionship only and are not medical, legal, financial or professional advice.

4. Coins (virtual currency)

• Coins are a virtual currency used only inside MyMeTime (for gifts, unlocks and other in-app features).
• Coins have no cash value, do not earn interest, cannot be transferred between accounts and cannot be exchanged for money except where a refund is granted under our Refund Policy.
• Coin prices and package contents (including bonus coins) may change at any time; changes do not affect coins you already hold.
• Coins may be removed from your wallet if the payment that purchased them is refunded, reversed or found to be fraudulent.

5. Subscriptions

• Subscription plans are prepaid for the duration you select (for example 1, 3, 6 or 12 months) and unlock the features listed for that plan.
• Subscriptions do not renew automatically. If you turn on the renewal reminder we will email you before your plan ends; you then choose whether to pay again. There is no automatic charge.
• Access to plan features ends on the expiry date shown on your subscription page.
• Upgrades: if you upgrade while a plan is active, the unused portion of your current plan is converted into credit and applied to the new plan. The replaced plan ends immediately. Downgrading to a lower plan is not possible while a plan is active.
• Plan features, limits and prices may change for future purchases; changes do not shorten a plan you have already paid for.

6. Payments

• Payments are processed by HitPay, a licensed payment service provider. By making a purchase you also agree to HitPay's terms. MyMeTime never receives or stores your card number or online-banking credentials.
• All prices are in Malaysian Ringgit (MYR). The amount shown at checkout is the final amount charged by us. Fees that your own bank or card issuer may apply are outside our control.
• A checkout link is valid for 30 minutes. If payment is not completed within that time the order expires and nothing is charged.
• A purchase is complete only when HitPay confirms the payment to MyMeTime. Being redirected back to the app or website is not, by itself, confirmation. Confirmation usually takes a few seconds; in rare cases a bank may take longer, and your purchase is activated automatically as soon as confirmation arrives.
• You will receive an email receipt for every successful payment. Keep your order number (format MMT-…) for any support request.
• If you dispute a charge with your bank instead of contacting us first, we may suspend the account until the dispute is resolved.

7. Promo codes and referral rewards

Promo codes and referral discounts are subject to usage limits, validity dates and plan or duration restrictions, may be withdrawn at any time and are validated again at the moment of payment. Abuse of promo or referral programmes (including creating multiple accounts) may result in removal of rewards and suspension of the account.

8. Refunds

Refunds are handled under our Refund Policy, which forms part of these Terms.

9. Acceptable use

You agree not to: use MyMeTime for any unlawful purpose; attempt to access other users' accounts or our systems; reverse-engineer, scrape or overload the service; use the service to harass, threaten or harm anyone; or upload content that infringes others' rights. We may suspend or terminate accounts that breach these Terms.

10. Your content

You keep ownership of the companions you create and the content you upload. You grant us a licence to store, process and display that content so that we can provide the service. We may remove content that breaches these Terms.

11. Availability and changes

We work to keep MyMeTime available but do not guarantee uninterrupted service. We may change, suspend or discontinue features at any time. If we discontinue the service entirely we will give reasonable notice and handle unused prepaid subscriptions fairly.

12. Limitation of liability

To the fullest extent permitted by law, MyMeTime is provided "as is". We are not liable for indirect or consequential loss, and our total liability for any claim connected with the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Governing law

These Terms are governed by the laws of Malaysia. Disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted here with a new date. Continued use after an update means you accept the new Terms.

15. Contact

Questions about these Terms: support@mymetime.co