Refund Policy

REFUND POLICY

Last updated: 12 October 2026

We want you to be happy with every purchase. This policy explains when a refund is available for coins and subscriptions bought on MyMeTime. It forms part of our Terms & Conditions.

1. Coins

  • Coin packages can be refunded in full if you request it within 7 days of purchase and none of the coins from that package have been used.
  • Once any coins from a package have been spent (on gifts, unlocks or other features) the package is no longer refundable.
  • Bonus coins included with a package are removed together with the package when it is refunded.

2. Subscriptions

  • A subscription can be refunded in full if you request it within 7 days of purchase and the plan has not been materially used — that is, fewer than 20 messages sent and no voice features used since the plan started.
  • After 7 days, or once the plan has been materially used, subscriptions are non-refundable for the remaining period. The plan stays active until its expiry date.
  • When you upgrade, the credit from your previous plan is applied to the new plan and is not separately refundable.

3. When we always refund

We refund in full, regardless of the time limits above, if you were charged more than once for the same order, charged for an order that was never activated, or charged an amount different from the price shown at checkout. Contact us with your order number and we will put it right.

4. How to request a refund

Email support@mymetime.co from the email address on your account with your order number (format MMT-…), which is on your receipt email and on your transaction history page, and a short description of the problem. We reply within 2 working days.

5. How refunds are paid

  • Refunds are returned to the original payment method through our payment provider, HitPay. We cannot refund to a different account or in cash.
  • Refunds usually appear within 5–10 working days, depending on your bank or card issuer.
  • Refund availability can depend on the payment method used; where a method does not support refunds we will arrange an equivalent credit to your MyMeTime wallet.
  • Only one refund can be issued per payment.

6. What happens after a refund

  • Refunded coin packages are removed from your wallet.
  • A refunded subscription is cancelled immediately and plan features stop.
  • You will receive an email confirming the refund.

7. Chargebacks

Please contact us before raising a dispute with your bank — most issues are resolved within a day. Accounts with an open chargeback may be suspended until the dispute is settled.

8. Changes

We may update this policy from time to time; the latest version is always available on this page.